Terms of service

This Agreement defines the terms of service provided by the Bitmask Exchange Office (hereinafter referred to as the "Exchange Office"). Before using the Exchange Office, the Client undertakes to read and fully accept all the terms of this agreement. Otherwise, the Client cannot use the services of the Exchange Office. Using the services of the Exchange office means that the Client fully agrees with all the clauses of this Agreement.

This agreement is available for public access on the Internet on the page https://bitmask.top and it can be changed unilaterally by the Management of the Exchange office without additional notification to the Client.

Terms used

A website is a collection of information, texts, graphic elements, design, images, photos and video materials and other results of intellectual activity, as well as a set of computer programs contained in an information system that ensure the availability of such information at https://bitmask.top, including any subdomains, and if the domain or Site material must be for any reason changed, it includes the Site after any such changes.

The User is any Person registered on the Site and who has agreed to the terms and conditions of this Agreement. The User has reached the age of 18; does not plan to carry out any illegal activity through the use of the Bitmask Service; the laws of his country of residence do not prohibit the use of this Service.

The exchange office/service is a complex designation of the Site and the Bitmask Administration that manages it.

Payment systems are electronic payment systems that are operators and/or issuers of virtual and cryptocurrencies.

Electronic/virtual money — accounting units of various electronic (virtual) payment systems, cryptocurrencies, symbolizing a certain amount of property rights defined by the rules of the relevant payment systems.

Application — a certain amount of information provided by the Client to the Exchange Office, indicating the Client's desire to use the services of the Exchange Office on the terms formed by the Exchange Office and specified in the application. All parameters and conditions not explicitly specified in the application are governed by these rules.

Exchange office services — operations for the entry and withdrawal of electronic currencies, as well as other services, information about which is posted on the website.

The verification procedure (KYC) (Know Your Customer, "Know your customer") is the verification of customer data to ensure that the payment will not be associated with money laundering operations, obtained by criminal means, or terrorist financing.

1.Provision of services

1.1. The exchange office provides services to any Client who has accepted this agreement for the exchange/deposit/withdrawal of virtual and cryptocurrency assets according to the current tariffs presented on a special page of the site.

1.2. The Exchange office is not responsible and does not compensate partially or completely for losses incurred due to improper use of the service, as well as due to errors made by the Client during the transfer or specifying incorrect details.

1.3. The Parties recognize documents in electronic form drawn up with the help (by means of) Payment systems that are legally equivalent to the relevant documents in simple written form.

1.4. This agreement does not cancel the current legislation of the countries of registration and location of the Exchange Office and the Client, as well as contractual relations between the Client and the Payment System (systems). If, under the terms of current legislation or other agreements, the Client cannot use the services of the Exchange office, then the use of these services by the Client is prohibited by these rules and will be considered illegal.

1.5. The Exchange office guarantees the confidentiality of information about the Client and his transactions. The exchange office may provide this information only at the request of authorized government agencies, officials or representatives of Payment systems, if there are legitimate grounds for this.

1.6. The exchange office does not provide its services to US citizens.

2. The terms of exchange transactions and the responsibility of the parties

2.1. By using the Exchange Office, the Client confirms the full legality of his activities. The Client responsibly confirms that the origin of the virtual or cryptocurrency assets involved in the exchange is legal and does not contradict local and international legislation. The Client agrees that any attempt to exchange illegally obtained funds is subject to judicial or criminal prosecution to the fullest extent of the law.

2.2. The Exchange office reserves the right to refuse to provide services to any Client without explaining the reasons.

2.3. The Exchange office does not bear the risks of responsibility for the storage of the Client's financial resources (including changes in the exchange rate of cryptocurrency assets).

2.4. The Exchange Office is not responsible in case of violation of the agreement between the Client and electronic payment systems (cryptocurrency exchanges) supported by the Exchange Office.

2.5. All information received by the Exchange Office from the Client during the transaction is confidential and is not disclosed to third parties. The exchange office has the right, upon request, to provide information about the Client at the request of law enforcement agencies, by decision, at the request of the court, to the administrations of payment systems, as well as to victims of fraudulent actions, if the fact of fraud is proven.

2.6. The Exchange Office undertakes to take the necessary actions in order to prevent attempts at illegal trade, financial fraud and money laundering using the services of the Exchange Office.

2.7. Payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the Client. The Exchange Office is not a party to the agreement between the Payment System and/or the financial institution and the Client and is in no way responsible for the incorrect or unauthorized use of the Payment System by the Client, as well as for the Client's abuse of the functionality of the Payment System. The mutual rights and obligations of the Client and the Payment System and/or financial institution are regulated by the relevant agreements.

2.8. Any completed operation for the deposit/withdrawal of virtual or cryptocurrency, as well as any other operation provided by the Exchange Office to the Client, is considered irrevocable, i.e. cannot be canceled by the Client after its completion — the Client receives what is due to him under the previously accepted terms of the transaction.

2.9. The Exchange Office has the right to suspend or cancel the performed operation if the authorized authorities receive information about the illegality of the Client's possession of electronic currencies or financial resources and/or other information that makes it impossible for the Exchange Office to provide services to the Client.

2.10. The Exchange Office has the right to suspend or cancel the performed operation if the Client violates the terms of this agreement.

2.11. The Exchange Office guarantees the fulfillment of obligations to the Client only within the limits of the amounts entrusted to the Exchange Office by the Client for the operation.

2.12. In the case of transactions for the purchase/sale/exchange of cryptocurrency assets, the order processing time begins to count from the moment tokens or funds are credited to the account of the Exchange office. The exchange rate is finally fixed only at the time of crediting funds to the account of the Exchange office. In the case of cash transactions or urgent transfers, the exchange rate is finally fixed at the time of the actual withdrawal of funds (i.e. receipt of funds on hand).

2.13. The exchange office will make every effort, but does not guarantee that its services will be available around the clock and daily. The Exchange Office does not bear any responsibility for losses, lost profits and other costs incurred by the Client as a result of the inability to access the website and services of the Exchange Office.

2.14. The Exchange office does not bear any responsibility for losses, lost profits and other costs of the Client resulting from delays, errors, failures, unavailability of payment systems, technical work of cryptocurrency exchanges during any payments or electronic transfers.

2.15. The Exchange Office does not bear any responsibility for losses, lost profits and other costs of the Client resulting from erroneous expectations of the Client regarding the duties and conditions of service of the Exchange Office, profitability of transactions and other subjective factors.

2.16 If an amount other than that indicated in the application is received to the account of the Exchange Office, the Exchange Office makes a recalculation that corresponds to the actual receipt of the title characters. If this amount exceeds the amount specified in the application by more than 10%, the Exchange office terminates the agreement unilaterally and all funds are returned to the Customer's details, taking into account the deducted amount for commission costs during the transfer.

2.17 The Client undertakes to successfully complete the transaction within 20 minutes, otherwise the exchange rate may be recalculated at the time of funds transfer

2.18 In the event that the Client has indicated invalid, blocked details or refused to make a decision to complete the transaction, the Exchange Office has the right to terminate the transaction and, after a written request from the Client to the e-mail of the Exchange Office, make a refund minus a penalty in the amount of 1.5%. Important: send an email. Strictly from the email address that the Client specified in the agreement. The funds are returned strictly to the account from which the receipt was received.

2.19 If the transaction has not appeared on the network within 10 minutes from the moment of creation of the application, the exchange office has the right to recalculate the application at the time of crediting to the exchange.

2.20 Applications are processed within 5-120 minutes after funds are credited to the account of the Exchange office.

2.21 When making a digital currency exchange, where there is a notification when creating an application and a mark on the monitoring that the rate is not fixed at the time of creating the application, the rate can be recalculated at the time of receipt of funds from the partner's exchange platform if the rate at the time of receipt of the cryptocurrency given by the client has fallen in price by more than 0.01% or the rate received The client's currency increased by more than 0.01%. The recalculation can be up to 2% in favor of the exchange service.

3.The Client undertakes to:

3.1. Exclude any possible complicity in illegal trade and any other illegal transactions using the services of the Exchange office.

3.2. Exclude any possible complicity in financial fraud, the use of an Exchange office in order to create and distribute pyramids, as well as to commit other actions contrary to the law.

3.3. Exclude in their practical activities using the Exchange office any actions, the implementation of which may cause direct or indirect harm to countering the legalization (laundering) of proceeds from crime.

3.4. The Client has the right to cancel an application previously created but not yet paid for by the Exchange Office and return the deposited funds, according to the refund policy of the service. When funds are refunded, the Client is charged a 1.5% commission from the exchange office for making the payment.

3.5. The Client guarantees compensation for losses to the Exchange Office (management company, managers and employees) in cases of lawsuits or claims directly or indirectly related to the Client's use of the Exchange Office services, with the exception of losses caused by culpable (intentional or careless) actions of the Exchange Office itself.

3.6. The Client guarantees that he is the owner or has legitimate grounds for disposing of the amounts used in his transactions.

3.7. The Client undertakes not to falsify communication flows related to the operation of the Exchange Office.

4. The exchange office undertakes:

4.1. Take all possible and available actions to prevent attempts at illegal trade, financial fraud and money laundering using the services of the Exchange Office. These actions include providing all possible assistance to law enforcement agencies in the search and capture of financial terrorists engaged in illegal money laundering activities.

5.The cost of services

5.1. Tariffs are determined by the management of the Exchange office and published on the website. The management of the Exchange office has the right to change tariffs without additional notification to anyone.

5.2. The exchange office is not responsible for the client's expectations about changes in tariff plans and the cost of services.

6. Dispute resolution procedure

6.1. Disputes and disagreements arising within the framework of the provision of services by the Exchange Office to the Client are resolved by correspondence.

6.2. In some cases, disagreements may be resolved with the participation of the administration of one of the payment systems.

7. Force majeure

7.1. In case of a technical error on the website (failure of cryptocurrency exchange rates) the service reserves the right to return the coins to the client, minus the network commission.

7.2. The Parties are released from liability for full or partial non-fulfillment of obligations under this Agreement if the non-fulfillment of obligations was the result of acts of force majeure, namely: fire, flood, earthquake, terrorist acts, change of power, civil unrest, DDOS attacks on the service, as well as non-functioning of Payment systems, energy supply systems, communication networks and Internet service providers.