1. Parties to the agreement.
The agreement is concluded between the Internet service for the exchange of title units, hereinafter the Contractor, on the one hand, and the Customer, represented by the person who used the services of the Contractor, on the other hand.
2. List of terms.
2.1. Exchange of title units is an automated Internet service product provided by the Contractor on the basis of these rules.
2.2. Customer - an individual who agrees with the terms of the Contractor and this agreement, to which he joins.
2.3. The title unit is a conventional unit of a particular payment system that corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to the agreement between the electronic payment system and its Customer.
2.5. Payment/Operation - transfer of electronic currency from the payer to the recipient and back.
2.6. Service services — input and output of electronic currency, and other services, information about which is posted on the Service's website.
3. Terms of Agreement.
These rules are considered organized due to the terms of the public offer, which is formed at the time the Customer submits the application and is one of the main components of this contract. The public offer refers to the information displayed by the contractor about the conditions for filing an application. The main components of the public offer are the actions taken at the end of the application by the Customer and indicating his exact intentions to complete the transaction on the terms proposed by the Contractor before the completion of this application. The time, date, and parameters of the application are created by the Contractor automatically at the end of the formation of this application. The proposal must be accepted by the Customer within 30 minutes from the end of the formation of the application. The service agreement comes into force from the moment the title units are received in full, specified in the application, from the Customer to the Contractor's details. Transactions with title units are accounted for in accordance with the rules, regulations and format of electronic settlement systems. The contract is valid for a period that is established from the moment of filing the application until termination at the initiative of one of the parties.
4. Subject of the agreement.
By using technical methods, the Contractor undertakes to exchange title units for a commission from the Customer, after this person submits an application and does this by selling title units to persons wishing to purchase them at an amount specified not lower than in the application submitted by the Customer. The Contractor undertakes to transfer funds to the details specified by the Customer. If profit occurs during the exchange, it remains on the Contractor's account as an additional benefit and a bonus for commission services.
5. In addition.
5.1. If the account of the Contractor receives an amount that differs from that specified in the application, the Contractor makes a recalculation, which corresponds to the actual receipt of title units. If this amount exceeds the amount specified in the application by more than 10%, the Contractor terminates the contract unilaterally and all funds are returned to the Customer's details, taking into account the amount deducted for commission expenses during the transfer.
5.2. In the event that the title units are not sent by the Contractor to the specified details of the Customer within 24 hours, the Customer has every right to demand termination of the agreement and cancel his application, thereby making the return of the title units to his account in full. The application for termination of the agreement and the return of title units is carried out by the Contractor if the funds have not yet been transferred to the specified details of the Customer. In case of cancellation of the contract, the return of electronic currency is made within 24 hours from the receipt of the request for termination of the contract. If the delays in the return arose through no fault of the Contractor, he is not responsible for them.
5.3. If the title units do not arrive from the Customer to the Contractor's account within the specified period, from the moment the Customer submits the application, the agreement between the parties is terminated by the Contractor on the one hand, since the contract does not enter into force. The customer may not be notified of this. If the title units arrive at the Contractor's details after the specified period, then such funds are transferred back to the Customer's account, and all commission costs associated with the transfer are deducted from these funds.
5.4. If there is a delay in the transfer of funds to the details specified by the Customer, due to the fault of the settlement system, the Contractor is not liable for damage resulting from a long receipt of funds. In this case, the Customer must agree that all claims will be made to the settlement system, and the Contractor will provide assistance as far as possible within the framework of the law.
5.5. In case of detection of falsification of communication flows or exertion of influence in order to worsen the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are recalculated in accordance with the current agreement. If the Customer does not agree with the recalculation, he has the full right to terminate the contract and the title units will be sent to the details specified by the Customer.
5.6. In the case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability corresponding to the framework of these rules of the received title units and does not give additional guarantees to the Customer, and also does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Contractor.
5.7. The Customer undertakes to comply with the norms corresponding to the legislation, as well as not to falsify communication flows and not create obstacles for the normal operation of the Contractor's program code.
5.8. The Contractor is not responsible for damage and consequences in case of an erroneous transfer of electronic currency in the event that the Customer indicated incorrect details when submitting an application.
5.9. To confirm a successful transaction, the service requires a certain number of transaction confirmations in the cryptocurrency network: Bitcoin - 2 confirmations, Ethereum - 64 confirmations, Litecoin - 4, Ripple - 1, TRON - 1, Dash - 25, Cardano - 30, Solana - 1, NEM - 1
5.10. If a transfer is received from the Customer with details other than those specified in the application, or made through the cashier, the Contractor has the right to freeze the transfer until the circumstances are clarified and additional verification is provided.
5.11. The Customer undertakes to successfully complete the transaction within 60 minutes, otherwise the rate may be recalculated at the time of crediting funds (except for the direction of exchanges, where the rates are fixed at the time of the creation of the application).
5.12. In the event that the User has indicated invalid, blocked details or refused to make a decision to complete the transaction, the Service has the right to terminate the transaction and, after a written request from the User to the Service's email address, make a refund minus a penalty of 2%. Important: send an email. Strictly from the mail specified by the Customer in the application. The funds are returned back strictly to the account from which the receipt was received.
5.13. If the funds have not been credited to the service account within 2 hours, the exchange service has the right to recalculate the amount in the application at the current exchange rate or return the funds to the sender. All commission costs for the refund will be deducted from the refund amount.
5.14. The Customer undertakes to submit all documents proving his identity in case of suspicion of fraud and money laundering.
5.15. The Customer undertakes to provide, upon request of the service, additional information confirming the transfer of funds to the service wallet, in particular screenshots or videos confirming the login to the platform from which the transfer was made.
5.16. As soon as funds are debited from the Payment System from the Service account, the service for transferring funds to the User is considered fully executed. The transaction is recorded in the transaction history of the corresponding Payment System and in the Service client interface.
5.17. When making an exchange in the direction of banks, the rate is fixed at the time of creating the application and can be changed without prior notice to the client at the time of crediting funds to the account if the current rate deviates by more than 0.5% from the original rate in the application.
5.18. The User undertakes to indicate the correct payment details. If the User incorrectly specified the sender's payment details in the transaction, the Service has the right to request additional information to the technical support email to identify the transfer.
5.19. Applications are processed within 15 minutes after funds are credited to the contractor's account. Admission is considered after full confirmation of the transaction.
5.20. The exchange rate is indicated on the Hobit service website. Exchange rates are constantly updated.
5.21. The commission for services is included in the exchange rate of each exchange direction separately appearing with banks.
5.22. The Courses may be changed unilaterally by the Service, which notifies the Service Users by posting up-to-date information on the Service's website.
5.23. In the exchange directions in which banks do NOT appear, the calculator displays the expected amount to be paid at the time of creating the application. The final payment amount may differ in both a larger and a smaller amount.
5.24. When creating an application in exchange directions in which banks do NOT appear, the exchange is carried out through the cryptocurrency exchange by opening an order on the market.
5.25. Any completed operation carried out by the Service at the request of the User cannot be canceled by the User after its completion — sending by the Service of funds or digital currencies owed to the User under previously accepted exchange conditions.
5.26. The Service does not bear any responsibility for losses, lost profits and other costs of the User resulting from erroneous expectations of the User regarding the exchange rate of the Service, profitability of transactions and other subjective factors.
5.27. If the transaction has not appeared on the network within 10 minutes from the moment of the creation of the application, the exchange service has the right to recalculate the application at the time of crediting to the exchange.(This rule applies to the directions where the courses are fixed at the time of the application creation.).
5.28. Only those Users who have fully read and agree with the terms and conditions of the Hobit service can use the services of the Service.
6. Warranty period
Within 24 hours after the execution of the exchange of title units, the Contractor gives a guarantee for the services provided, provided that no other terms are agreed.
7. Unforeseen circumstances.
In the event that unforeseen circumstances arise in the process of processing the Customer's application, contributing to the Contractor's failure to comply with the terms of the contract, the deadlines for fulfilling the application are postponed for the corresponding period of the duration of the force majeure. The Contractor is not responsible for overdue obligations.
8. Form of agreement.
Both parties, represented by the Contractor and the Customer, accept this agreement as an agreement of equal legal force, indicated in writing.
10. Claims and Disputes.
Claims under this agreement are accepted by the Contractor in the form of an email, in which the Customer indicates the essence of the claim. This letter is sent to the details of the Contractor indicated on the website.
11. Conducting exchange transactions.
11.1 It is strictly forbidden to use the services of the Contractor to carry out illegal transfers and fraudulent activities. When concluding this agreement, the Customer undertakes to comply with these requirements and in the event of fraud to bear criminal liability established by law at the moment.
11.2. If it is impossible to fulfill the application automatically, due to circumstances beyond the control of the Contractor, such as lack of communication, lack of funds, or erroneous data of the Customer, the funds are credited to the account within the next 24 hours or returned to the Customer's details minus commission costs. /> 11.3 At the first request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, administration of settlement systems, as well as victims of illegal actions, suffered as a result of fraud proven by judicial authorities.
11.4. The customer undertakes to submit all documents proving his identity in case of suspicion of fraud and money laundering.
11.5. The Customer undertakes not to interfere with the work of the Contractor and not damage its software and hardware, and the Customer undertakes to transmit accurate information to ensure that the Contractor fulfills all the terms of the contract.
12.1. The contractor has the right to refuse to conclude a contract and fulfill the application, and without giving any reason. This clause applies to any client.
12.2. The Exchange service is not responsible for making an exchange to third parties, if an exchange is detected by third parties, the service has the right to freeze funds until verification is completed.